What Are Donations And How Do They Work?

Donations, within the context of this online registration and payment system, means accepting online financial payments from donors that will be applied directly toward the cost of you or your passenger's trip. Here is a video that demonstrates how the donation feature will work for you and your potential donors:

Here are some frequently asked questions about this feature that should help you better understand how it works.

I have multiple passengers in my account. Will each one be able to accept donations independently?

Yes. Each passenger registered for a trip will have a individual link generated for them that will allow others to donate to their specific trip balance.

How can I turn the donation feature off?

Simply click the green tab in the upper right hand corner of the donations section to disable this feature.

What will donors see when they click this link?

Donors will be taken to the following page.

After clicking the Donate now button, they'll see the following page.

  1. Passenger's remaining balance: The donor will be able to see how much more this passenger owes on their trip to help inform them how much to donate.
  2. Select an amount to donate: The donor can select a pre-set or custom amount to donate
  3. Select to remain anonymous or not: The donor will choose if they want the passenger to know who made the donation or not. If they wish to keep the donation anonymous, they'll select Yes I wish for my donation to be anonymous
  4. Donation terms and conditions: These will be determined by the professional travel planner that is coordinating your trip.
  5. Third party agreement: The donor can check this box to agree that they will not be reimbursed for this donation even in the event the trip is cancelled.

After clicking Next they'll be taken to the following page.

  1. Email: For communication purposes, even if donor wishes to remain anonymous
  2. Cardholder Name: For communication purposes, even if donor wishes to remain anonymous
  3. Payment information: Donors may only pay by credit or debit card at this time
  4. Pay: Click here to finalize payment
  5. Cancellation disclaimer: This explains that in the event of trip cancellation, donations may only be refunded according to the terms and condition of your tour operator or travel coordinator

Will donor payment Information be stored?

No, this feature does not store payment information. This means that anyone who makes more than one donation will have to enter in payment information each time they donate.

Will donors pay a convenience fee surcharge to make a donation?

Yes. There is a flat 4% fee surcharge added onto each donation to be paid by the donor.

What happens after the donation is made?

The following email confirmations will be sent out after the donation has been made. This is what the donor will receive:

This is what recipients will receive:

Will the passenger balance immediately reflect when a donation is made?

Yes. In most cases donations will be reflected on the passenger dashboard and in the passenger balance in just a few seconds. Additionally passengers will be able to see more detail and confirmation regarding donations on their payment timeline.

What if the trip is cancelled? Are donations refunded?

If a passenger received donations but the trip is cancelled, the donated funds can be returned to the donor minus the 4% surcharge paid. However, all cancellation scenarios are unique and the refund of the donation is ultimately subject to the terms and conditions of your tour operator or travel planner.

What happens if more money is donated than what the passenger needs?

Every donation will be examined before funds are transacted to ensure the donation will not exceed the passenger's balance. In the event this event does take place however, the donation would be returned to the donor at which point they could make a subsequent donation in the amount that does not exceed the passenger's balance.

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