Problems Logging into Account

Here are a few recommendations to help you log in.


Tip 1: When logging into your account, sometimes you'll be brought to the Create an account page, make sure to click the Log in link:

Tip 2: Be sure to use the email address and password you set at the time of accepting the trip invite. Passengers may only have one email address on their account


Tip 4: Clear your browser cookies. We have included the instructions on how to clear your browser cookies HERE.


Tip 5: Update your browser. Here are the instructions on how to update your browser HERE.


Tip 6: Reset your password. From the login screen, click the Forgot Password link.

If you do not receive the email containing the link to reset your password, please check the following

  1. Was the email sent to a spam folder? Or sorted to some other folder for unrecognized senders? Try searching your email for the subject line “Password Reset Instructions”
  2. Are you certain you typed in the right email address to send the password reset link to? If not, scrap this take and start over. 

If none of these suggestions work, please email us at help@groupcollect.com

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