How Do I Make a Manual Payment?

To make a manual payment, head to the trip dashboard. Click on Passengers on the left, or enter their name in the Search all passengers search window. 

Click on the passenger's name:

On the Passenger Party Details page, scroll to the Payment Schedule and click Payment:

To pay the suggested amount, click on the circle to the left of where it says Suggested Amount.

If the manual payment amount does not match the Suggested Amount, you can use the Custom Amount option and enter the amount that matches the payment you are trying to make. 

To Select a Payment Method:

Click on the Payment Method window and a dropdown menu of the available payment sources will appear. If the payment is being made by check, select Manual and fill in any pertinent information in the window to the right (check number, etc.):

If the payment is being made by credit card, click on the card information. To select a card payment source, the passenger needs to have added this information on their passenger dashboard before admins can select this option.

Click on the Pay button to complete the transaction.

To pay a custom amount, click on the circle to the left of Pay Custom Amount and:

1. Enter the amount to be paid in the window then follow the above steps to select a payment method
2. Click the "Pay" button to complete the transaction

To pay an overdue amount:

1. Click on the circle to the left of where it says Overdue Amount
2. Follow the above steps to select a payment method and click the Pay button to complete the transaction.

The payment will update automatically on the passenger's payment schedule.

Questions about manual payments? Email us at help@groupcollect.com.