How Do I Send an Announcement?
The Announcements feature makes it easy to contact your passengers. You can filter the passengers that you want to contact into a group, or you can contact passengers individually.
There are multiple ways to filter recipients. You can send a text to the passenger's phone number, you can send an email to the account holder's email address, or you can send a text to the emergency contact's phone number (TO BE USED ONLY IN EMERGENCIES).
You can create an announcement in two ways. BOTH OF THESE METHODS WILL TAKE YOU TO THE "CREATING ANNOUNCEMENT" PAGE
1. From the "Trip Dashboard," click on "Announcements" in the left-hand column:
On the "Announcements" page, click on "New Announcement":
OR
2. On the "Trip Dashboard," click on "Passengers" in the left-hand column:
On the "Passengers" page, click the "Contact" button:
On the "Creating Announcement" page, select the type of announcement you would like to send:
Filter the passengers you want to contact by clicking on the box next to the desired category:
Create your announcement and click on the "Send Announcement" button:
If you need to edit the filtered list, click on "Convert to Individual Recipients."
This will bring up the same list, but with Xs next to each name. You can click on the X to delete the passenger from the list.
To send an announcement to individual passengers:
On the "Creating Announcement" page, click on "Individual Recipients"
Find each passenger you would like to contact by typing their name in the search field marked "Add Recipients":
If you need to delete any of the recipients before sending the announcement, click the X next to their name:
Follow the steps as outlined above to compose and send the announcement.
To send an announcement to Trip Leaders:
On the "Creating Announcement" page, click on ""Advanced Filters:
Then, click on "Trip Leaders Only" to send the announcement to those individuals:
Follow the steps as outlined above to compose and send the announcement.
You can change the footer of the text message to clarify who's sending it, or to specify a trip. Otherwise, the signature will be a standard "--sent via GroupCollect."