How Do I Cancel a Passenger?
To cancel a passenger, head to the "Trip Dashboard" and click on "Passengers" in the left-hand column. Or, search for their name in the search field at the top of the page:
On the "Passengers" page, click on the passenger's name that you want to cancel:
This will take you to the "Passenger Party Details" page. Towards the bottom of the page, find the passenger that you need to cancel and click "Cancel" next to their name:
This will take you to the cancellation page. Read through Steps 1 and 2, and then scroll down to review Step 3. Confirm the amount that will be refunded to the passenger, and click the "Cancel & Process Refund" button:
Note: Transactions over 90 days are not eligible for a Stripe refund, and so require a manual refund. Even after a passenger is canceled, their name will still appear on the passenger list; their status will be listed as "Cancelled by Support."