How Do Passengers Register Themselves For A Trip?

If your passengers register using a registration page, the video below demonstrates the complete registration process:

If your passengers register using a trip code, this video will demonstrate the complete registration process:

Here are written steps for how passengers can register for their trip.

Go To The Trip Registration Page

Your trip leader or travel coordinator has more than likely provided you with a link for the trip registration page. Use that link to access the registration page and then click the Register for This Trip button.

Create An Account

If this is your first time registering for a trip on this platform, you'll need to create an account. Add your preferred email address, create a password, agree to the terms and click the Create account button at the bottom of the screen.

Note: If you have previously registered for a trip on this platform, click the log in link near the top of the screen. This will allow you to login with your existing account information.

Confirm Your Email

You'll have to verify that you actually have access to the email address you used to create your account. Check your email for a message from your tour operator or travel coordinator asking you to confirm your email address. If you do not see the confirmation email, please reference the list on this page regarding potential reasons why the email hasn't shown up.

If you did successfully receive the email, it will look something like this:

Click on the email and then click the link within to finish verifying your email address. This will complete the creation of your account and allow you to begin registering!

When you confirm your email address, you may be directed to a page to enter your trip code. Your trip code lets us know what trip you're registering for and is necessary for some trips. If you do not have your trip code, please contact your group leader.

Let The Registration Begin!

After confirming your email address, and entering the trip code (if necessary) you'll be taken back to the registration website. This time you'll see a progress bar along the top with five sections indicated, so you can monitor where you are in the process and how much more you have to go.

Section 1: Account

The first section is called Account. In this section, you'll provide a bit more personal information to complete your profile. For example, please provide your date of birth then, click Save.

Next, complete the Tell us about yourself page.

Next, complete the Where do you live page.

Section 2: Passengers

You've completed the account section! Next, you'll be asked a very important question: Will you be traveling? For this example, we'll say yes, you are traveling.

If you need to edit any of your information, you can do so on this page. Please note the gender selection at the bottom of the page. After making a selection click on Save.

Review Your Passengers

On the next page, confirm your address by clicking the Looks good button, and move on. If you see a mistake, click the Edit button near the section of information that needs to be adjusted.

Section 3: Trip Costs

You're almost half way done with registration! In this section you'll make choices on the parts of the trip that cost money. The first will be selecting a trip package. "Package" normally indicates what kind of rooming accommodations.

In this example, when we select an Adult package and click Save.

Next, select any trip add-ons you'd like to purchase for your trip. Add-ons can be anything from an extra day of the trip to group t-shirts.

The next page will be about trip protection. Most of the funds paid into group travel are non-refundable. However trip protection is designed to help passengers and families potentially recover a portion of those funds in the event a passenger does not travel.

There are two different types of trip protection: standard and enhanced. To read about the differences, click on the Read full plan details links. You also have the option to decline trip protection. Once you've made your selection, click the Save button to move on.

Review Your Trip Costs

Review the selections you've made in the trip costs section before proceeding on to the next. If everything looks good, click the Looks good button at the bottom of the screen.

Section 4: Questionnaires

This section will ask you to complete any questionnaires associated with this trip. Trip questionnaires are a collection of questions that your trip leader or travel provider may have for passengers.

In this example, the tour operator has presented a trip questionnaire about medical information. The only required question is about dietary preferences and the rest are optional. Answer any required questions, provide any optional information you feel necessary, and click Save Answers at the bottom of the screen to proceed.

Review Your Questionnaire answers

Another section completed, another page to review your answers! As usual, click the Looks good button if you're ready to move on.

Section 5: Reserve

You're in the home stretch! In this final section, the first thing you'll be asked is to provide an emergency contact for the passenger. Since you are the passenger, you'd need to add some one other than yourself.

Choose a payment method

Next you'll need to connect to a bank account or a credit card in order to make your first payment for this trip. First, input your full name as instructed. Select US bank account if you'd like to connect to a checking account, or select Card if you'd like to use a credit card.

If you'd like to connect to a bank account, start by searching for your institution in the Bank account field. Once your institution is located, select it and the system will walk you through an instant verification process.

You'll provide your online bank credentials to safely and securely connect your checking account to this system. Choosing and connecting to an account will look something like this.

NOTE: you can only connect to a checking account to make an online payment in this system

After connecting your payment method, you'll be taken to a checkout screen to review the amount due today to reserve your spot on this trip. When you are ready to execute the transaction, simply click the Pay button.

The next screen will ask if you'd like to enable AutoPay. AutoPay will ensure that you're never late for a payment because you'll be authorizing the system to charge your default payment method each time there is a trip payment due. In the event AutoPay is enabled, you'll be notified three days prior to any charge.

Then you'll see a payment receipt page. It will confirm the amount paid, payment method, date of payment and more.

Near the bottom of the screen you'll also see how this payment will show on your bank account or credit card statement. This is so you're more familiar with how this charge will look on a statement, and less likely to dispute the payment through your financial institution.

Once you've reviewed this information, you can proceed to the passenger dashboard by clicking the Done button at the bottom of the screen.

Passenger Dashboard

Congratulations! You've successfully completed the registration process! Now you can get acquainted with the passenger dashboard which is where you'll return each time you need to make a subsequent payment for this trip.

Change Your Payment Method

Follow these steps to switch your payment method. Click on the account icon in the upper right, then select Payment methods.

On the next screen, you'll see the payment methods you currently have access to. If you'd like to add another one, click the Add button.

If you want to add an additional form of payment like a credit card, select Card and provide the necessary information. Then click Save.

Now you should see multiple forms of payment on the Payment methods screen. The form of payment that was most recently added will be automatically set as the "Default". In order to change which payment method is the default, click the change default button near the bottom of the screen.

Next, select which payment method you'd like to be used as your default. After a selection was made, click Save to be taken back to the Payment methods screen. Once you confirm the proper payment method has been marked as default, click the back button on the top of the screen to return to the passenger dashboard.

NOTE: Whichever payment method is indicated as default will be the one used if AutoPay was enabled.

Invite Another User To This Account

If you'd like someone else to be able to edit information, make payments, or cancel this account, you may invite them to be an additional user. You can find the option to invite another user near the bottom of the screen or in the account menu in the upper right.

On the next screen simply type the email address of the individual you'd like to add to the account and click the Invite button. You'll be returned to the passenger dashboard after the invite has been successfully sent.

Their Journey Begins Now

That's it! They've registered, paid for the deposit of your trip, and are now familiar with the passenger dashboard so they can continue to pay and prepare for the trip. If you have any other questions, please reach out to help@groupcollect.com.