How Do I Refund A Passenger?

To refund a passenger, pull up their account from the passengers list and click the Refund button located above the payment schedule:

Then, click the drop down arrows to choose the passenger and the charge you would like to refund:

There are two different types of refunds here, electronic and manual.

The Electronic Refund will send the money back to the customers bank account, however the Manual Refund can be used to transfer payments between passengers or if a refund check has been sent in the mail.

There is additional information on the two refund types located under the Refund Options section to the left of the screenshot pictured below.

To refund the passenger back to their bank account, select the Electronic Refund option, then enter the amount you’d like to refund:

You can also put the reason for the refund.

Click the Issue Refund button to finalize the refund, then you will be redirected back to the passengers page.