What's New With The Refund Page?

Refunding a passenger is now as simple as possible. Here's a video summarizing the improvements:

First, click on a passenger and then click on 'Refund' on the right side of the screen

Select the passenger you'd like to refund from the 'Passenger' drop-down menu. This is useful for accounts with multiple passengers. If there is only one passenger associated with this account, simply select the one that's there.

Then from the next drop-down menu, select the exact transaction you'd like to refund. This will be particularly helpful for passengers and tour operators to keep track of exactly what is being refunded.

After that, you'll select if you'd like to return the funds via Stripe (online) or manually (ie: mailing the passenger a check) by clicking on one of the radial bubbles.

What You Can Refund

Once you've selected everything at the top of the page, the system will generate the maximum amount that can be refunded to the passenger. This will be important if in the event some of the transactions you are refunding are non-refundable.

Finally, you'll type in how much of the maximum amount you'd like to refund and why, and click the 'Issue Refund' button.

We hope the updates to the refund page make refunding your passengers much more smooth. If you have any feedback, comments, or questions about the updates, please feel free to reach out to us. Take care!